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Terms & Conditions

Terms & Conditions

Last updated: October 18, 2026

1. Introduction

These Terms & Conditions (“Terms”) apply to the website envisosolutions.com and to all services provided by Enviso Solutions, with its office at Office No UM 32, Zainab Tower, Model Town Link Road, Lahore, Pakistan (“Enviso”, “we”, “us” or “our”).

By using our website, requesting a quote, making a payment or working with us, you (“Client” or “you”) agree to these Terms. If a written proposal, quotation or agreement signed by both parties says something different, that document takes priority for that project.

2. Our Services

Enviso provides the following services, individually or as packages:

  • Social Media & Branding: logo design, brand guidelines, post and print design, social media management, content creation and PR.
  • Ads & Lead Generation: Google, Meta (Facebook and Instagram), TikTok and LinkedIn advertising, Google Business Profile management and B2B outreach.
  • Website Development: custom, WordPress and Shopify websites, e-commerce stores, payment gateway integration, hosting, domains and maintenance.
  • SEO: on-page, off-page, technical, local and international search engine optimization.
  • Tax & FBR Services: NTN registration, income tax returns, sales tax, withholding statements, FBR notices and bookkeeping, handled with our partner tax practitioner.
  • Company Registration & Compliance: SECP, partnership and sole proprietor registration, annual compliance, trademark, Chamber of Commerce, PSEB and import/export registrations.

The exact scope of work for each client is set out in the quotation or proposal we send you. Anything not listed there is outside the agreed scope.

3. Quotations and Pricing

  • Quotations are valid for 15 days from the date they are sent, unless stated otherwise.
  • Prices on our website are starting prices. The final price depends on your requirements and is confirmed in writing before work begins.
  • Government fees (FBR, SECP, PRA, IPO, Chamber of Commerce and similar), advertising budgets, third-party software, premium plugins, stock content and content creator or influencer fees are not included in our service fee unless the quotation says so.
  • Work requested outside the agreed scope will be quoted separately before we start it.

4. Payments

  • One-time projects (websites, branding, registrations): 50% advance before work starts, with the balance due before final delivery, website launch or handover of files and certificates.
  • Monthly services (social media, ads management, SEO, bookkeeping, maintenance): paid in advance at the start of each monthly cycle.
  • Government fees and ad budgets are paid in advance, either directly by you to the platform or authority, or to us so we can pay on your behalf.
  • Payments can be made by bank transfer or other methods listed on our invoice. Clients outside Pakistan pay in the currency stated on the invoice, and any bank or transfer charges are paid by the client.
  • If an invoice is unpaid 7 days after its due date, we may pause work, ad campaigns or website services until payment is received. We are not responsible for any loss caused by such a pause.

5. Client Responsibilities

To deliver good work on time, we need you to:

  • Provide accurate, complete and truthful information and documents (such as CNIC, bank statements, business details, logins and brand material).
  • Respond to questions and approve work within a reasonable time.
  • Give us the account access we need (for example, social media, ad accounts, hosting or the FBR IRIS portal) and keep your own passwords secure.
  • Make sure that any content, images, logos or materials you give us are yours to use and do not infringe anyone else’s rights.
  • Follow the rules of the platforms and authorities involved, including Google, Meta, TikTok, LinkedIn, FBR, PRA and SECP.

6. Timelines and Revisions

  • Timelines in our quotations are estimates. They start once we receive the advance payment and everything we need from you. Delays in your feedback, documents or approvals will extend the timeline.
  • Design and website projects include 2 rounds of revisions, unless the quotation says otherwise. Further revisions or major changes in direction may be charged separately.
  • Once you approve a design, post or page, later changes to that item may count as new work.

7. Marketing, Ads and SEO

  • We plan and manage campaigns using our professional experience, but we cannot guarantee specific results, such as a number of leads, sales, followers, rankings or a position on Google. Results depend on your market, budget, competition, offer and factors outside our control, including platform algorithms.
  • Figures on our website, such as average lead growth, are based on past client work and are not a promise of future results.
  • Advertising budgets are paid to the platform (Google, Meta, TikTok, LinkedIn) and are separate from our management fee. Platforms may reject ads or suspend accounts under their own policies, and we are not responsible for such decisions.
  • SEO is a long-term process. Most clients see clear progress within 3–6 months, but timing varies.
  • Content and designs are published only after your approval, or under the approval process agreed with you.

8. Websites, Hosting and Payment Gateways

  • Where we provide the domain and hosting, they are renewed yearly at the rates we notify you of. If renewal fees are not paid, the website or domain may go offline or expire.
  • The domain will be registered in client name / client business name so that client remain its owner.
  • We help you prepare documents and apply for payment gateways (such as JazzCash, Easypaisa, PayFast and bank gateways), but approval is decided by the gateway provider or bank, and we cannot guarantee it.
  • After launch, support is limited to what is included in your package or maintenance plan. Without a maintenance plan, we are not responsible for problems caused by updates, plugins, third-party changes or edits made by you or others.
  • You are responsible for the legality of the products, services and content you sell or publish on your website.

9. Tax, FBR and Company Compliance

  • Tax returns, registrations and filings are prepared on the basis of the information and documents you provide. You are responsible for their accuracy and completeness. We are not liable for penalties, tax demands or rejections caused by incorrect, incomplete or late information from you.
  • We file within official deadlines when we receive complete documents in reasonable time. If documents arrive close to a deadline, we will try our best but cannot guarantee on-time filing.
  • Decisions on registrations, approvals, refunds, notices and assessments are made by the relevant authorities (FBR, PRA, SECP, IPO, Chamber of Commerce, PSEB, Customs and others). We cannot guarantee their outcome or timing.
  • Our help with FBR notices covers preparing replies and discussing the matter with FBR teams on your behalf, as agreed in your quotation. It does not include court representation or appeals unless agreed in writing.
  • Our tax advice is general guidance based on current laws, which may change. For complex matters, we may recommend a specialist.

10. Ownership of Work

  • Once you have paid in full, you own the final approved designs, logos, website content and other deliverables created specifically for you.
  • Until full payment is received, all work remains the property of Enviso Solutions.
  • Third-party items such as themes, plugins, fonts, stock images and software remain under their own licenses. Where we use our own paid licenses, they may stop working if our service with you ends.
  • Unless you ask us not to in writing, we may show completed work in our portfolio and on our social media, without revealing confidential information.

11. Confidentiality

  • We treat your business information, financial records, tax documents, CNIC copies and account logins as confidential. We use them only to provide our services and share them only with our team, our partner tax practitioner, or authorities and platforms where needed for your work. We will not sell your information. Please see our Privacy Policy for more detail.

12. Cancellation and Termination

  • Monthly services are month-to-month. Either party can cancel by giving 15 days’ written notice (WhatsApp or email is fine). Services continue until the end of the paid month.
  • One-time projects can be cancelled at any time. You pay for the work completed up to the cancellation date, and any government fees already paid are non-refundable.
  • We may stop working with a client who doesn’t pay, provides false information, asks for anything illegal or unethical, or is abusive to our team.
  • When services end, we will hand over your account access and files that have been fully paid for.

13. Refunds

  • Advance payments cover our planning time and the work started, so they are generally non-refundable once work has begun.
  • If we cannot start your project for reasons on our side, we will refund the advance in full.
  • Government fees, ad budgets spent on platforms, domains, hosting and third-party purchases made on your behalf cannot be refunded.

14. Limitation of Liability

  • We provide our services with care and professional skill. However, to the extent allowed by law, Enviso Solutions is not liable for indirect losses, such as loss of profit, business, data or reputation.
  • Our total liability for any claim is limited to the fees you paid us for the specific service in the 3 months before the claim, or, for one-time projects, the fee you paid for that project.
  • We are not responsible for delays or failures caused by events outside our control, including platform outages, government system downtime (such as FBR IRIS or the SECP portal), changes in law, internet or power failures, or natural events.

15. Use of Our Website

  • The content on envisosolutions.com is for general information only and is not legal, tax or financial advice for your specific situation.
  • You may not copy, reproduce or reuse our website content, designs or branding without our written permission.
  • You agree not to misuse the website, including by sending spam through our forms, attempting to hack or damage the site, or submitting false information.
  • Our website may link to third-party websites. We are not responsible for their content or practices.

16. Changes to These Terms

  • We may update these Terms from time to time. The latest version will always be on this page, with the “Last updated” date. Ongoing projects follow the Terms that applied when the project was agreed, unless both parties agree otherwise.

17. Governing Law and Disputes

  • These Terms are governed by the laws of Pakistan. If a disagreement arises, both parties will first try to resolve it through good-faith discussion. If that does not work, the courts of Lahore, Pakistan will have jurisdiction.

18. Contact Us

For any questions about these Terms, contact us at:

  • Email: info@envisosolutions.com
  • WhatsApp / Phone: 0313 4337262
  • Address: Zainab Tower, Model Town Link Road, Lahore, Pakistan

 

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